You do not need an RMA number, but your original sales receipt, packing slip, and your personal information must accompany returns so that we can locate your order. You must also indicate the reason for the return.
On typical small apparel items returned for size exchange, you are responsible for returning the original article to us in an acceptable condition as detailed below, but we will ship the exchange to you by USPS First Class at no additional charge. We do charge extra for the outbound exchange shipping if you want an expedited shipping method (e.g., Priority or Express), or if the item is excessively large and heavy such that it is expensive to ship (e.g., Crate or large bed). Major League Pets assumes no responsibility or liability for any items that are lost or damaged during return shipping and strongly suggest you use a shipping method with tracking on returns. We will only pay for return shipping of the original item if we made an error and shipped you an incorrect item (more details further below).
We accept returns for store credit 25 calendar days after delivery of the product. If a typical apparel item was only briefly tried on but didn't fit properly, and in the process was not stretched out of shape, snagged, stained, etc., all pet hair removed afterward, and you preserved the manufacturer's packaging, tags, hangers, etc., you will not have a problem with returns. Seasonal items (Ex.-Halloween costumes) may be returned for store credit only, not for refund.
All customized/personalized orders cannot be returnable.
Items must be in "new, unaltered, and unused condition" returned in a "like new, resalable condition."
Without showing signs of odor, wear (beyond trying on for size fit), stains, or damage in any way.
Without signs of cleaning/washing with a soap or detergent
Must include any manufacturer's packaging, tags, hangers, instructions, etc. as applicable
Must not be a special order or a custom/personalized order
Must have all pet hair removed from apparel items that were tried on.
Apparel items that were tried on and returned with dog hair are subject to a $10.00 cleaning fee or rejection, solely at our discretion — before returning, patting gently with cellophane or masking tape usually works well to remove hair from items that were tried on for size.
Returned items that do not conform to the above standards will be refused and will incur additional shipping charges to be returned to you if you desire them to replaced; nonconforming items discarded after 20 days.
Our return address is:
Major League Pets
250 Vail Road
Parsippany, NJ 07054
If you have any questions or if there is anything you don't understand, please contact us using the "Help" or "?" in the lower right corner of every page.
There is no restocking fee on items returned for store credit, but things must meet the acceptability requirements for returns stated above. Shipping and Handling charges are not refundable. If you qualified for free or a reduced cost promotional shipping charge, we will deduct our actual shipping and handling costs from your refund. Refunds are only made back to the source of payment used in placing the order.
Returns of incorrect items:
If we make an error and ship you the wrong thing. We will promptly make all the arrangements to correct the situation, including the return shipping of the incorrect item, and absorb all of our costs in doing so. Do not take matters into your own hands by returning the item as you see fit without contacting us first. You will likely incur costs that we cannot reimburse. Contact us, and we will quickly correct the problem.
Please note that on apparel items, if you ordered a medium and received a medium, but it doesn't fit, that does not qualify as an incorrect item. In such a case we will be happy to exchange sizes, but you are responsible for shipping the original back to us as outlined above. If you order a medium and we send you a small, that is an incorrect item, and we will arrange and pay for all shipping to correct our error.
Items defective or damaged in transit:
If an item shipped to you is faulty or damaged, please contact Customer Support immediately and do not return the item unless as instructed to when we respond. For faster service, please attach a picture and description of the damage or defect when you contact us. We may not need the item back, and if we do, we will arrange for its return at our expense. If you return a defective or damaged item to us at your expense without contacting us first, you will likely incur costs that we cannot reimburse.
Our policy is to only remedy defects and damaged items by refund and at our discretion requiring the return of the original if necessary. We will not provide an option for a full refund to remedy a defective or damaged item, only a no-cost store credit. If you receive a defective or damaged item and want a refund instead of store credit, we will treat it the same as the return of a non-defective, non-damaged item (you must return it to us at your cost, and S&H costs are not refundable). Please understand that we must have this policy to discourage intentional damage by unscrupulous customers.
Please contact customer service for any further questions on returning an item. Thank you.
250 Vail Road
Parsippany, NJ 07054
Questions about the refund policy should be sent to us by clicking "Help" / "?" in the lower right corner of every page.